Once your order is placed, you’ll receive a confirmation email to let you know we’ve received it. When your order is dispatched, we’ll send you a shipping confirmation with tracking details.

We offer a 28-day return policy. You have 28 days from the date of receiving your item to request a store credit or exchange. Items must be unworn, unwashed, and in original condition with tags attached.

Please refer to out returns policy for more information.

To be eligible for a return, your item must meet the following conditions:

1. Items must be in original condition — unworn, unwashed, and free from marks or damage.
2. Tags must still be attached and the item returned in its original packaging
3. Items should be securely packaged to prevent damage in transit
4. The return label must be clearly visible on the outside of the parcel

To make a return, click here.

We accept payments via MasterCard, Visa, PayPal and AMEX.

Australia: Standard shipping (2-5 business days)
Express shipping (1-2 business days)

New Zealand: Standard shipping (6-10 business days)

Please email info@mxve.com.au to update your details. If your item has already been dispatched, for the fastest resolution, please contact Australia Post to advise them of your address change:

Domestic orders: Australia Post – 13 76 78

International orders: Australia Post International – +61 3 8340 7239

Please note: MXVE will not be held responsible for lost parcels

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary based on your location.

While delays with our courier can occasionally occur, please allow up to 14 business days for your parcel to reach you. You can track the status of your order using the tracking information sent in your shipping confirmation email.